(Emergency repairs: any disrepair that poses a risk to the health and safety of the Tenant or serious damage to the Premises or Tenant’s belongings.)
In an emergency you should call us immediately on:
0161 610 8383
(between 12 – 6pm, Monday to Friday and 11am – 3pm Saturday)
We have a 24-hour emergency contact line for you to use in emergencies outside office hours:
07799 066 888
(OR: If you reside at Plymouth Village, Oxford Road or Wilbraham Road please call Tony on 07884 034 016).
These contact numbers are for emergencies only. At all other times please use the usual contact details above. There is usually a charge for non-emergency call-outs outside office hours.
The definition of an emergency is as follows (taken from Clause 4.4.1 of the Tenancy Agreement):
Emergency repairs: any disrepair that poses a risk to the health and safety of the Tenant or serious damage to the Premises or Tenant’s belongings.
All other non-emergency general maintenance issues should be emailed to us and we will deal with them as quickly as possible.
If you have an emergency relating to the gas or electricity supply (ie. not related to the appliances provided by the Landlord) you should contact National Grid using the phone numbers below:
GAS EMERGENCY: 0800 111 999 / ELECTRICITY EMERGENCY: 0800 40 40 90