Maintenance problems should always be reported to us in writing. If you have a maintenance issue, please inform the Maintenance Department directly by using our online system.
Click HERE to open a Maintenance Report Ticket
If you call us or email our regular email address regarding non-emergency maintenance issues, we will be unable process it and you will be directed to the online system anyway.
If you have an emergency (see below for definitions of what an emergency is), please see the details on the emergencies page.
As stated in the Tenancy Agreement, maintenance problems can be categorised as follows:
(HIGH-Priority) Emergency repairs: any disrepair that poses a risk to the health and safety of the Tenant or serious damage to the Premises or Tenant’s belongings will be attended within 24 hours of notification
(NORMAL-Priority) Urgent repairs: Repairs to defects which materially affect the comfort or convenience of the Tenant will be attended within 5 working days after notification
(LOW-Priority) Non-urgent repairs: repairs not falling within the above categories will be completed within 28 days of notification
(Notification must be made in writing except for where emergency works are required urgently; in this case the notification should be made both by writing and by calling our emergency number)
We endeavour to carry out all maintenance work as quickly as possible and we will always keep to the timescales set in the above definitions and contained in Clause 4.4 of the Tenancy Agreement.
We recommend that you and your flatmates re-read the Tenancy Agreement to ensure that you know and understand your responsibilities as well as the Landlord’s. Please feel free to contact us at any time if you have any questions.