We know that everyone wants to enjoy their own home and we would like all our Tenants to use and enjoy their home and the facilities provided as much as possible. However, we have a duty to make sure that this enjoyment does not negatively impact on other Tenants’ rights to quietly enjoy their homes.
Parties: Please think of your neighbours when planning parties. We do not want to limit your enjoyment of your home, but we cannot tolerate excessive noise or anti-social behaviour that disturbs other Tenants.
If you find yourself affected by the behaviour of another Tenant, please follow the steps below:
1. Contact the Person Responsible: Firstly, in most cases the person causing the noise won’t have realised that they are disturbing others. Often the quickest and simplest way to resolve a noise problem is to approach the person yourself either by knocking on their door and speaking to them or by writing them a polite note.
2. Contact Us: If this doesn’t work or the same Tenant repeats the nuisance behaviour you can contact us by email to letting@samproperties.co.uk. We would need to know the flat number of the Tenants responsible, a description of the problem behaviour (including specific times and dates) and the reason you believe them to be the culprits. We would treat the information you provide entirely anonymously and we will never reveal the source of any complaints.
We would then contact the problem Tenants directly to discuss the issue and hopefully resolve the problem. If we feel certain of the culprits and feel that it is warranted, we will send those responsible a Formal Warning of a Breach of Contract. This formal warning carries a charge as set out in Clause 6.6 of the Tenancy Agreement and if we have to send three separate warnings to the same Tenants we would consider starting eviction proceedings against them.
Please do not suffer in silence hoping that that the problem will resolve itself. If you are being disturbed by the actions of another Tenant please feel free to contact us and we will do our best to help.
3. Take Further Action: If you find yourself disturbed by excessive noise or unruly behaviour outside our office hours or if the problem continues despite our best efforts, we suggest that you call the Police or Manchester City Council’s Anti-Social Behaviour Action Team (ASBAT).
You can report noise nuisances to the Council using their online form here.